News
September 6, 2024
sunnypilot Users Mass Ban, Here's What You Need to Do
The immediate update from the community was that comma was auto-unbanning affected devices, but the original guidance is still useful context.
Update
Follow-up
Users were later told they no longer needed to take action because comma was automatically reversing the accidental bans.
What happened
According to guidance shared by the sunnypilot developer, some users were unintentionally banned after a server-side change on comma's side. The issue was described as accidental rather than a new ongoing enforcement wave.
What users were told to do
1
Check your dongle status at useradmin.comma.ai.
2
If you saw 'uploads ignored,' that indicated your dongle had been banned.
3
Contact comma support and reference the unintentional sunnypilot-related ban.
4
Include your dongle ID and ask for the device to be unbanned.
Support request wording
The recommended support message was simple: explain that the ban appears to have been triggered by mistake while using sunnypilot, mention that the issue had already been confirmed with comma, and include your dongle ID.