NewsSeptember 6, 2024

sunnypilot users mass ban: what you needed to do

The immediate update from the community was that comma was auto-unbanning affected devices, but the original guidance is still useful context.

Update

Users were later told they no longer needed to take action because comma was automatically reversing the accidental bans.

Background

What happened

According to guidance shared by the sunnypilot developer, some users were unintentionally banned after a server-side change on comma's side. The issue was described as accidental rather than a new ongoing enforcement wave.

At the time

What users were told to do

  1. Check your dongle status

    Check your dongle status at useradmin.comma.ai.

  2. Look for the sign

    If you saw 'uploads ignored,' that indicated your dongle had been banned.

  3. Contact comma support

    Contact comma support and reference the unintentional sunnypilot-related ban.

  4. Include your dongle ID

    Include your dongle ID and ask for the device to be unbanned.

Support request

The suggested wording

The recommended support message was simple. Explain that the ban appears to have been triggered by mistake while using sunnypilot. Mention that comma had already confirmed the issue, and include your dongle ID.

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